Original topic:

Galaxy tab A 2022 no longer supported

(Topic created on: 12-26-2023 10:11 AM)
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pirattemobille
Active Level 3
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Tablets
Samsung needs to bring back support for all its tablets or refund customers.
This is a cheap trick from Samsung.
They sell you a tablet for thousnads of dollars but they don't support them, this should be considered a scam on behalf of Samsung. I find this rather disturbing that they don't support there products, I find that if a company creates a product they should support it with updates or offer to buy it back.
If not then it's a cheap trick from the company, if they don't want to support there tablets then stop making them & refund customers. I have spoken to lawyers about this & they agree that Samsung needs to change that no updates policy some of these lawyers also use tablets & there not happy customers, they also feel That Samsung cheated them out of their money on these tablets, they didn't bring it up because they felt it wasn't worth it until i spoke to them about it,
They intend to find a clause in the consumers protection agency database to find the loopholes that will put Samsung in the spotlight over its abandoning of its various tablet's.
Many users frel stuck with a outdated product tgat the company just dumped on them knowing it was going to abandon it. The only way that Samsung can get out of this mess is to create updates for there tablets no matter the year, if it's to old then the recycling laws should be implemented & Samsung should buy them back considering the amount of use on the product. It's the two best options for Samsung & tablet user's, if not it's considered cheating the customer's out of there money & that can hurt the company's reputation, there are multiple user's out there that feel as if Samsung just abandoned them, why must Samsung leave user's feelings cheated rather than fux the problem.

33 Comments
RedDogRabbit
Expert Level 5
Tablets

Which Galaxy Tab  are you talking about, the A8,  A7 or?

"Thousands of dollars"? 

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Tablets
The first A no number.
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RedDogRabbit
Expert Level 5
Tablets

From 2015?

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Tablets
It's listed as made in 2022, last update is android 10, it has all sorts of connection issues because it's not android 13 so connection is slow & nothing is available for it. I searched the Samsung database.
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RedDogRabbit
Expert Level 5
Tablets

If you go to Settings > About Tablet is there a model number other than just "A"? 

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Tablets
No number, just listed as A MODEL SM-597W
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Tablets
2018
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Helenna
Moderator
Moderator
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Tablets

Hi, we certainly understand your frustration and we apologize for the inconvenience caused to you.

We kindly request you to provide us the requested information asked in DM( direct message ).

We will check with our team and get back to you soon.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada.

(Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right (Samsung Members ) > Inbox > Reply to the DM (Direct message).

OR

Viewing your Direct message Inbox from your device.

On the Members app go to the Community tab.

Click on your profile picture and username.

Click on Direct message.

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Tablets
I have sent notice to customer service
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