The screen on my wife's tab s7 fe is not responding when attempting to use the spen. Touch screen still works fine with fingers. I tested her spen on my s7fe and it worked fine. Any suggestions what it might be? I googled it but can't find an answer.
You could also try booting into recovery and wipe the cache on the tablet to see if that might help
To do this
Power off your device
Connect your charging cable from your device to the usb on a computer and notice device is charging
Press and hold in on the power key and volume up keys at the same time untill you see Samsung on your device screen and then release both keys and shortly you should see the recovery screen load
Use the volume down key to scroll through the list down to where "Wipe cache partition" is highlighted
Press the power key to select this
You will see a screen - Wipe cache? yes or no
Use volume down key to move to yes and power key to select
Your device should now have "Reboot system now" highlighted and press the power key to select
That is it and your device should boot up normally
Hi, we appreciate your efforts in trying all the necessary troubleshooting steps.
As you have mentioned even your SPen is also not working on your wife's Tab. If possible please get the device examined by the service technician to know the root cause of the issue and get it fixed.
