This week I got my buds 3 Pro and it does. This weekend I received my 3 pro buds and 2 days ago I received my watch 7 ultra. I am a regular Samsung user and I have a watch 5 pro for a year and a 2 pro buds.. all paired to my S24 ultra.
I thought the change was going to be to improve but I have realized that the watch does not last a day its battery so the 5 Pro lasts the battery more than a day. and the 3 Pro buds disconnect very easily or I have received calls and my interlocutor does not listen to me. these are working tools for me the truth has disappointed me
But what has me most 😤 with frustration is that when I write for the chat I want to return the products because I am not satisfied and that the page at the time of making the purchase says that I have 15 days for the return. the agent tells me that the Buds 3 pro have no return due to Samsung's policies. that is to say that Samsung's policy is to disappoint with junk products and make you stay with them so they are of poor quality. And he tells me that the only way to devilver them is if I have them in the closed box. How they come from manufacturing . that is, without them I try them and realize what garbage they are, I can't return them.
What they forget is that Canada's consumer law says that if you buy a product online you have 15 days to return it if you are not satisfied with them. #Samsung #Buds3Pro #ConsumerRights #Canada #Samsung #GalaxyWatch7Ultra #GalaxyBuds3Pro #Disappointed 😞.
We are very sorry to hear these issues from you and certainly understand your disappointment on this.
Please check the Bluetooth range between the earbuds and your phone.
Make sure to use the earbuds and your device within 30 feet of each other. The distance may vary depending on the environment. Avoid using the device near obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or electromagnetic waves.
Also, we regret to inform you that, except in connection with a valid warranty claim, earbuds are ineligible for returns, exchanges or refunds if the original packaging seal or sticker has been broken (“Open Box Products”)
We will definitely consider your valuable feedback and bring this to the relevant team.
Helenna, just please stop....he is talking about what many buds3 pro users have been saying for weeks if you paid attention to the threads. There is an issue with the buds3 pro disconnecting for Bluetooth devices. This is an issue for Samsung and needs a software fix or a recall. I have done some testing, and it seems as if the Blade Lights are interfering with Bluetooth. When I turned the Blade Lights off, I didn't have a disconnection issue. Helanna, instead of reading out of a book with knowledge that most already know, is Bluetooth distances. Contact the developers Helenna and repot the issue.
We truly apologize for the unsatisfactory experience with the Buds3 Pro. We are communicating community suggestions regarding the issues with the Buds3 Pro to the relevant team to be investigated.
We appreciate you for taking time and giving your feedback and suggestions.
Thank you so much for your comments and explanations. Helena, I put you in context. I've had all the problems with my Samsung S24 phone in my pocket. so the distance is not much. 📱
Now on the subject of return. let me understand one thing. you are telling me that Samsung, with all the technology and people it has, can not know if a product has problems before putting it in a box. but I as a consumer have to know that the team is going to have problems before opening it and returning it with the seals?.. or I have to endure that a new buds must be repaired in less than a week of having received it because that is Samsung's sense of responsibility With your customers? Is that what you're saying? 🤔 #Samsung #CustomerService #QualityControl
As do I. JavenC left a screenshot of the details for returns I'd challenge Samsung to follow through on that statement and to live up to their word! Tell them the days past is THEIR fault for failing to comply! That's a legal issue!
