Original topic:

Double counting of steps

(Topic created on: 11-19-2022 04:14 AM)
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WaldiMi
Beginner Level 2
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Wearables
I am using Galaxy Watch and my Samsung Health is double-counting my steps. Is  anybody else experiencing this problem? It started only recently, wandering if this is a glitch in software. 
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Nylah
Moderator
Moderator
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Wearables

Hi, we would like to tell you that sometimes watch is too loose, or the sensor is dirty, it may have difficulty counting your steps.

We request you to Clean the watch and make sure it's properly fitted.

Please check for the watch software update and also Samsung Health app update?.

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terry007
Beginner Level 2
Wearables

Has this been resolved?

 

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WaldiMi
Beginner Level 2
Wearables
It seems to be working fine now, thank you
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