Original topic:

Samsung Fit 3 workout steps are not added to Daily Step count

(Topic created on: 04-08-2024 06:32 AM)
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YinLing7
Active Level 2
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Wearables
Spoiler
First time encountering it today. I've had the watch for a week now and have always done a walking workout and steps would sync.

Did a walking workout today and clocked in 3,260 steps. But on my Daily Steps counter, it's only showing 1,490.

I've tried reading older posts by other members and even resetted my watch,  but nothing has changed. Help 😫
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3 Comments
Helenna
Moderator
Moderator
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Wearables

Hi YinLing7,  we apologize for the buggy experience. We will monitor if other users are having the same issue.

Meanwhile, Please check the watch's fit: If the watch is too loose, or the sensor is dirty, it may have difficulty tracking your steps and heart rate. Clean the watch and make sure it's properly fitted  to get the best results.

Reboot the watch: Press and hold the Home key (Power key) and Back key simultaneously for 7 seconds, until the watch displays "Rebooting..." When the watch has finished booting, test the step and heart rate trackers.

If you are still having issues after rebooting your watch, check for software updates on your watch and  the Galaxy Wearable app.

If you still face the issue, we invite you to report the error through Samsung Members app by going to the 'Support' tab, scroll down to the 'Send feedback' section, click 'Error reports', and submit your report. 

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Members_gQ6mbqY
Beginner Level 2
Wearables

Hi - I am facing the same issue. I use "circuit training" workout for my crossfit sessions and i don't get the steps counted towards my step goal. I ran 400 m today and my step count is 800 :'(

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Members_mG0xMxC
Beginner Level 2
Wearables

I have the problem with Elliptical sessions - steps are not being counted. They did so on my old FitBit Charge5. Everything else works fine on the Fit3, including syncing between watch  & phone. But not this.
Fit3
Samsung Health app version 6.26.6.001
Cache cleared.

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