This pre-order is the worst order experience I've ever had.

[Radioactive999]

Title says it all. Don't think I've had a worse customer experience ever from any order I've made with any company.

My order is 4 weeks (28 days) old as of today. Support has not told me a single true statement. I have not received a single communication about my order being delayed. Order has even moved backwards on their order tracker.

I've definitely had delayed orders from other companies but at least they communicated with me and gave me updates as to when I would get my stuff. 

I even went into a samsung store who had the watch ultra in stock right there but couldn't honor any of the promos I had so they wouldn't help me. They obviously have the product in stock so how is it possible it has not been shipped yet?

As of now I sit here with my order having an expected delivery date in the past, no communication as to the status of my order, and support telling me it will be shipped in 1-2 days every single time I contact them making them absolutely useless.

[Day_Walker]

Yeah, and a lot of people are upset with delays. Even Samsung executives are, too, as they didn't realize such a high demand for the Buds3 Pro and the Galaxy Watch Ultra. Guess they only felt the Z series would get high demand cause that's what they're pushing at the Olympics and would likely get more web and in-person push.

I'm glad to see they're wrong, but the delays are frustrating.

Don't doubt that in-store stock would not be used to replace online pre-orders. The logistics and allocation of the serial numbers may have significant effects on warranty support, especially when you're traveling and may need it. Consider the ultimate high-stinking finger-pointing *** I'm facing (I'll update later after a Webcam sale I have soon). You'll see what I mean when traveling and need win-arranty support.

[Radioactive999]

To be honest, it's not even the delay itself that's the biggest problem for me. It's the fact that samsung canada has done nothing proactive to communicate with me about the delay. They don't even notify you when they change the delivery date on your order (which have all been wrong anyways), it's just a silent update. The only communication I've had about my order is when I try and reach out to them and then I just get lies told to me. I would rather be told "I don't know" instead of "it will ship within 2 days".

[Day_Walker]

Exactly!

1st rule of customer service or I.T. do NOT lie or guesstimate to the customer or client.

It's OK to say I don't know but also in earnest say and do I'll find out ans get back to you. Yet actually do so.

[Tallman]

Did you get the delay email? I do get the delay email from Samsung Canada and $25 e-voucher. The Buds3 Pro will start ship at Aug 9th.

[Radioactive999]

Nope. I heard of others getting this but I have checked my email numerous times and didn't get anything.

[Carmie727]

It's bs anyway. I got that email, and my order has not shipped as promised. Inventory issues, allegedly!! You would think after so many complaints, they would adress their customer service issues. They really don't care

[Radioactive999]

Interestingly, everything in my order other than the extra watch band changed to "ready to ship" yesterday. Let's see if it goes out on Monday.

[FsIuRnE]

Cancel my whole order for delays and problems zfold6 (brightness problems), watch ultra (battery problems), buds 3 pro (quality problems), 2 cases, film protection

[Kirk_Godfrey]

I've had the same issues. Ordered on unpacked day and I still don't have the balance of my order. I was lucky as I went by support and actually got to the management level. I ran a tech help desk so I know their BS. All answers are cut and paste from a manual. Support has no idea what's going on and most of them just don't care. Also they are chatting with multiple clients at once, that is why they're is such a delay in their response. I was lucky and was persistent. I got them to split my order and ship what they had. So I got my Zfold 6, Watch 7 Ultra and screen protector. I got an email 2 weeks ago apologizing and giving me a $25 coupon and a delivery date of August 9th for my Buds3 pro and 4 accessories. I have still chatted with Support every day threatening them with order cancelation. So good luck you're not alone...some Samsung Members have delivery dates at the end of September.