I am writing to express my deep frustration and disappointment with both your product and customer service regarding the Samsung Watch 7 that I recently purchased.
After only two weeks of regular use, I was already dissatisfied with the battery life, which barely lasted 24 hours with normal use and without the Always On Display enabled. This was in stark contrast to my previous Samsung Active Watch 2, which had a much longer battery life. Additionally, I encountered persistent issues with notifications not arriving on the watch, despite having configured all the settings correctly.
I reached out to customer service via chat, and they advised me to reset the watch. I followed their instructions, but there was no improvement in battery life or notification issues. When I called support with my reference number, they were unable to locate it and instructed me to perform another reset. Despite doing so, the problems persisted.
I then visited a Samsung store in person, where I was again told to perform yet another reset. They informed me that the watch would need to be analyzed and repaired, which I was told would take about seven days. To my dismay, on the sixth day, I received a call stating that replacement parts had just been ordered, meaning I would have to wait even longer.
I am extremely frustrated by this situation. I have only had the watch for less than a month, and I am now facing the prospect of having a repaired watch that is barely new. This experience is unacceptable, especially considering the high cost of the watch.
I demand a replacement with a fully functioning watch as initially promised or a full refund of my purchase. I hope that Samsung will take swift action to resolve this matter and restore my confidence in your brand.
We sincerely apologize for the unfortunate experience and certainly understand how frustrating that must be for you.
Kindly provide us the details requested in the DM(direct message), so that we will check with the team regarding the issue. Please check the direct message by following the below instructions and reply to us with the requested information. Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right (Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
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Horrible battery life with the resolution by support being....turn off all the features we advertise and then....maybe the watch with last longer than 10 hours. That is BULL!
Agree watch 7 is the worse when it comes to battery life...my watch 7 hardly lasts for 26 hrs with AOD, GPS off...compared to watch 6 lasted for 3 days with same settings...
This is the exact problem I am having. After multiple calls to customer support where they acted like there was NO such battery drain problem with the Watch 7, I have decided to take it back. I have had Samsung phones for over a decade and Galaxy watches for at least 4 years. The exact things are happening to my watch as stated by the user above. My watch is 3 days old. It lasts maybe 10 hours. They suggest this new plan of "waiting to let the watch get used to you" because that runs the timer out on them replacing the watch. That is a scam. I am returning tomorrow and will have to seriously rethink future phone purchases considering the very bad support calls and the lack of help and the scammy way the known battery drain issue is being handled. Too bad. Samsung is NOT listening to their longtime customers.
