How to escalate a complaint?

[Magnaflux]

Hello,

I'm not happy with the reply received from secasvc252@samsung.com 

How can I escalate my issue?

Thank You

[RedDogRabbit]

Get a Tattoo? 

Or,

Contact Customer service and insist on speaking with a Supervisor.  

Keep note of the names & dates of the people you contact. 

[Helenna]

Hi Magnaflux,

We are sorry for the inconvenience caused to you. We kindly request you to let us know what is the issue.

If you have any other questions or concerns please do not hesitate to get in contact with our Live Chat support by visiting the below Samsung Canada Support site: 

www.samsung.com/ca/livechat

You can also reach us through Text We Care (932273) for instant support.

Thank you.

[Magnaflux]

Should a send you a private message?

[RedDogRabbit]

I don't think that you can send Moderators a Private Message / Direct Message. 

If they initiate it, you should be able to reply to them. 

Apparently they don't like to be accessible. 

[mzkurly]

Bahahahahaha

[Magnaflux]

Thank You

[Helenna]

Hi Magnaflux,

Please check the direct message by following the below instructions and reply to us with the requested information. Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community )

and click on the Message icon at the top right (Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device. On the Members app go to the Community tab. Click on your profile picture and username. Click on Direct message.

Thank you.

[mzkurly]

If you live in Quebec. They supposedly have the best/strictest consumer protection thinga magigy