Original topic:

Galaxy A13 wifi not working when phone locked

(Topic created on: 06-29-2022 08:28 PM)
geeta
Active Level 1
Options
Galaxy A
Hi all,

Bought brand new A13 and I see that when I lock my phone or is ideal the wifi seems disconnected as I don't receive any whats app or any other social medial notification until I PIck up my phone and then I get all missed notification.

I did a lot of research and followed below steps.

1. Factory data reset
2. Saw dnd is not enable
3. No sleeping apps in the list
4. full permission provided to apps
5. Restarted and re configured router
6. Used both the bands of wifi to connect.
7. Check wifi setting as well.
8. Batter not in power saving mode

Any suggestion guys. This is really terrible. 


8 Comments
Tallman
Options
Galaxy A
Do you have wifi icon on your lock screen when you pickup your phone?

You may also want to check the following as well:

Open Settings → Connections → Wi-Fi → 3 dots on top right → Advanced

Is WiFi power saving mode is off?Screenshot_20220629-172052_Samsung Members.jpgScreenshot_20220629-172512_Settings_19448_1656545112.jpg
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Axton
Moderator
Moderator
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Galaxy A

Hi Geeta, please try the steps provided by Tallman and keep us posted if it worked for you.
Thank you Tallman.

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geeta
Active Level 1
Options
Galaxy A
Hi Tallman and axton I tried but I don't have that option after clicking 3 dots.Screenshot_20220630-191040_One UI Home.jpgScreenshot_20220630-191101_Settings.jpg
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Helenna
Moderator
Moderator
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Galaxy A

Hi, please enable Wifi on during sleep and check if your issue is solved.

Go to Settings >> Connections >> WiFi >> Advanced >> Keep WiFi On During Sleep >> Always.

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geeta
Active Level 1
Options
Galaxy A
There is no such option
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Helenna
Moderator
Moderator
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Galaxy A

Hi, did you try with different Wi-FI network?

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geeta
Active Level 1
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Galaxy A
Yes I tried. Sometimes works fine on other wifi and sometime same issue
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geeta
Active Level 1
Options
Galaxy A
Looks like samsung has no solution to this issue.
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