Original topic:

MMS messages not sending (A20)

(Topic created on: 12-02-2020 06:33 PM)
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Harrison55H31
Beginner Level 4
Options
Galaxy A
Samsung galaxy A20 not sending MMS messages and cannot open files sent through the messages app.
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3 Comments
Halston
Moderator
Moderator
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Galaxy A

Hi Harrison55H31,

Welcome to the Samsung Members Community Canada.

This could be caused by:
- Restricted data access
- Unstable network environment
- The device does not have the correct MMS settings.
To help you resolve these issues, try to do the following:
- Check if there are any data restrictions set for 3G/4G/LTE data usage.
- Check the mobile data has been switched on. If it hasn't been turned on, you will not be able to send or receive any MMS.
- Reset the data network.
Please Note: Your mobile needs mobile data access to receive MMS messages, charges may apply. Consult your Network service provider for more information regarding this.

Harrison55H31
Beginner Level 4
Galaxy A
It worked, thanks!
Halston
Moderator
Moderator
Options
Galaxy A

Hi Harrison55H31,

Glad to know that your query got resolved. If you find my comment helpful, please take the time to accept the comment as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.

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