new

[tannys13]

My new phone is not receiving texts or calls.  How do I fix this?

[keagan]

Hi tannys13, Could you please let us know the model number of your Samsung device.

[tannys13]

A21

[keagan]

Thanks for the reply. I suggest you remove and reinsert your sim card and check if the issue got resolved. Did you contact the carrier regarding this issue. If yes, then please let us know their response.

[Susie6y]

mine has the same problem

[keagan]

Hi Susie6y, Please let us know the model number of your Samsung device. Did you try removing the reinserting the sim card? A network problem could cause this issue. Hang up and dial again or move to another area and check if you can receive the calls.

[mytech]

Can we just throw it out there...

POWER OFF your device
Remove and re insert your sim card
Power back on your device

If that doesn't help you need call your carrier as there may be something wrong on their end and /or you need another sim card.

If none of that helps you could backup with smartswitch to a computer and/or cloud it all then factory reset, Otherwise it's a hardware problem 🤦

[Susie6y]

my phone just fixed itself . mmm thanks

[keagan]

Hi, Glad the issue got resolved. Thank you for letting us know about this.

[keagan]

Hi tannys13, Could you please give us an update on the issue. Is the issue got resolved?