Netflix goes to black screen with sound

[MMcMac]

Using new A8 tablet Android 11

Netflix starts fine, a few minutes later the screen goes black while the audio remains

I have tried multiple fixes multiple times including reboots, multiple re-installations of Netflix, clearing the data and cache from Netflix, samsung support, researching everywhere and have learned that there is a bug with Netflix and Android 11. 

Can anyone help? Thank you very much!

[Helenna]

Hi, just to confirm have you checked for any software update? 

1. Open Settings.

2. Find System update or Software update.

3. Check for and install available updates.

4. Try Netflix again.

[MMcMac]

Thank you! I have tried that and unfortunately my software is up to date. I appreciate your help, though!

[SnowCat19]

Have you tried to download an older version of Netflix?

[MMcMac]

Hmm, no I haven't. I will see if I can do that and will report back. I appreciate your help!

[Axton]

Hi, If Netflix still doesn't show any sign of improvement.
We recommend you to try rebooting your tablet.
If the problem persists after that , you can report the issue to Netflix.

[MMcMac]

Thank you very much! However, I've done both actions with no effect

[Axton]

Hi, just to confirm, Is it happening with all the other apps or is it happening only with Netflix?
As you already performed all the necessary troubleshooting steps, the only option left is factory reset.
We kindly request you to perform factory reset.
Please backup the data and perform factory reset. We suggest you access the given link below and follow the given steps. https://www.samsung.com/ca/support/mobile-devices/galaxy-tablet-factory-data-reset/