Original topic:

Screen broke down i'm trying to save my date (especially my photo's :/ )

(Topic created on: 05-23-2023 10:50 AM)
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LENAC1
Beginner Level 2
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Galaxy A

 My screen just suddenly stopped working i think i can use my warranty but they delete all you data when samsung repairs the phone.  In the beginning i could still here that my phone worked because i could here it when i typed in my pincode. A week later the only noice it makes is when i charge it. I haven't taken any backup nor is it connected to my google account. I am dying to save my photo's but i have no idea how. I already tried: find my samsung, samsung dex, connecting phone to pc.. nothing works. Does someone have a golden tip?? 

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2 Comments
RedDogRabbit
Expert Level 5
Galaxy A

Are you able to Unlock the phone & power it on? 

You should be able to "see" the phone's storage connecting it to your computer. Then you could copy your photos to the computer. 

Did you backup your photos to OneDrive or Google Drive? 

 

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Helenna
Moderator
Moderator
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Galaxy A

Hi, that's really disappointing to hear that your device is not turning on.

Did you back up your data using any cloud storage services such as Google Drive to back up the data?

Go to Google Drive’s official website on your PC and log in to your Google account with the email ID that is linked with your device.

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