Unable to hear sound for media

[Marlzz]

I cannot hear sound for any media including YouTube and WhatsApp vidoes on my A8. Any idea why this is happening?

[Marlzz]

Hey Via,

Thank you so much for the detailed response. I will read this, try and then write back to you with an update :).

[Valeriya]

Hi Marlzz, let's try to perform a clear app cache. Clearing the app cache is kind of like a juice cleanse for your apps. This will clear out residual files that aren't needed anymore and could be slowing down the app. From Settings, swipe to and touch Apps. Swipe to and touch the app you want to clear. Touch Storage, and then touch Clear cache.

[Marlzz]

Hi Valeriya, I tried that, didnt work! The problem is I cant hear sound on any media. This was a downloaded video. Even if I access youtube on my phone, it plays the video, but no sound. Same for Instagram, facebook....

[Valeriya]

Hi, Please verify the hardware test for both the mic and the speaker in the Samsung members app which is already pre-installed on your device.

Please follow the path below.

Open Samsung Members app >> Tap on Diagnostics >> Tap on Test hardware >> Tap on mic.

Open Samsung Members app >> Tap on Diagnostics >> Tap on Test hardware >> Tap on speaker.

Please let us know if there is an error.

[barbara]

This may not affect your phone but I have a Samsung A52. I lost my media today. Under Bluetooth I had something called DWS connected. I disconnected it and tried media adjustment again. It works. My sound is back.