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Original topic:

Wifi A12

(Topic created on: 01-30-2022 08:33 AM)
514 Views
tam0876
Active Level 1
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‎01-30-2022 08:33 AM in 

Galaxy A
My WiFi on my phone keeps disconnecting The phone is only a couple months old. It has nothing to do with my connection at home as it's not happening to any other devices. Anyone know what could be causing this?
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3 Comments
Reynaud
Moderator
Moderator
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‎01-30-2022 10:18 AM in 

Galaxy A

Hi, we request you to perform a network reset and see if it works.

Warning: If you perform a network reset, it will reset all network settings, including wi-fi, mobile data and Bluetooth.

Follow these steps to perform the network reset.

Open settings >> General management >> tap rest network settings >> tap reset.

tam0876
Active Level 1
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‎01-30-2022 10:26 AM in 

Galaxy A
I have done this thank u, now I'm just waiting to see if the issue happens again
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Aspi1
Beginner Level 2
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‎03-15-2022 03:01 PM in 

Galaxy A

I'm so fed up with my A12 disconnecting from wifi. I have been having the problem ever since I got the phone. It causes me no end of problems as I use wifi calling and it just cuts me off mid call.

I have to turn wifi off and back on again multiple times through the day. I have tried all the resets, clearing cache, forgetting network, factory reset, and it just keeps happening. It is definitely a hardware/software issue with this phone as my daughter also has the same problem with the same model. 

I have had samsung phones for years, this is by far the worst version. Can't wait for my contract to end so I can change it...keep hoping for an update that will fix it...but nothing for the last 9 months!!