Original topic:

Horizontal lines on screen

(Topic created on: 05-31-2022 09:41 AM)
alankoi
Beginner Level 2
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Galaxy Books

Hi. My Galaxy Book S has these horizontal lines. I've updated everything and tried changing the resolutiom, but nothing worked. 

What else can I do? 

20220531_204644.jpg

2 Comments
RedDogRabbit
Expert Level 5
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Galaxy Books

Visit a Samsung Service center. Looks like it's a hardware issue.

https://www.samsung.com/ca/support/service-center/

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Helenna
Moderator
Moderator
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Galaxy Books

Hi, we suggest you to check for heat issues on notebook PC.

Step1: Check the vents.
•Inspect all the airvents on the computer. Remove any dust that may be clogging them. Make sureno skins, stickers, sleeves, etc. are impeding airflow.

Step2: Unplug the charger.
•Charging a batterywill generate heat, and can cause overheating if the computer is in heavyuse while charging.

Step3: Put your notebook on a table or tray.
•Notebook PCs aredesigned to be used on a flat surface to allow for airflow around the chassis.

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