Original topic:

Samsung galaxy book pro stuck at welcome screen

(Topic created on: 09-01-2022 06:42 AM)
Mundaneyos
Beginner Level 2
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Galaxy Books

My new Samsung galaxy book pro stuck at the welcome screen after restarting. How do I hard restart/turn off the laptop? I tried to hold down the finger scan button for a while but the screen just flash for a second and nothing happened, I’m still stuck at the welcome screen

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2 Comments
Ray1
Active Level 10
Galaxy Books

I don't have a Samsung galaxy book pro but on most computers if they get stuck like that you can just hold down on the power on off button untill they shut down and then start them normally again after they shut down

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Axton
Moderator
Moderator
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Galaxy Books

Hi, we suggest you try to boot the device in safe mode to repair windows.
Please follow the given steps to boot your device.
Force power off > > press and hold the power switch for 20 seconds, & then wait for ten and restart.

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