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01-14-2019 04:47 PM in
Galaxy J
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01-14-2019 05:01 PM in
Galaxy JIf you restored all your previous user downloaded apps - That would be the most likely source of the problem.
Can you list the apps that you try to open which then causes the black screen issue?

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01-15-2019 09:53 AM in
Galaxy JIf it only crashes when using certain apps, I suspect it may have something to do with that. Restarting your J3 in Safe Mode should reveal if the rebooting is caused by any third-party apps. To do this:
1. Turn the device off.
2. Press and hold the Power key past the screen with the device name.
3. When ‘SAMSUNG’ appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see ‘Safe Mode’.
Try using your phone in Safe Mode for a day, and if it doesn't reboot then we know what the problem is. If it persists, we can troubleshoot further.
Hope this helps!
Sabrina

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01-18-2019 05:42 AM in
Galaxy J
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01-18-2019 09:10 AM in
Galaxy J
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01-18-2019 09:13 AM in
Galaxy J
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02-07-2019 02:25 PM in
Galaxy J
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02-07-2019 04:49 PM in
Galaxy J
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02-07-2019 05:28 PM in
Galaxy J