Original topic:

2x camera, developers are not replying

(Topic created on: 10-02-2018 11:59 PM)
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dimonoid
Active Level 3
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Galaxy Note
I found a bug in the camera software, 2x camera is not available in pro mode, there is no even a button to switch between the lenses. I am attaching the comparison of the resolution between the two rear lenses shoot in the auto mode. The 2x lenses are not available when it is dark.
I sent multiple bug reports to the developers, but nobody is replying. Have the developers ever replyed to anyone?

ff4ebff5-bc90-469a-9cc9-70731d64ae7e.jpg


4fc5a0cd-0de3-449a-bb64-88eccd2ab29f.jpg


3 REPLIES 3
Samesung
Active Level 10
Galaxy Note
Unfortunately it's not a bug. Pro mode just does not support it...yet. Apparently, it's been passed along to the software team for possible future release. Don't know why it they didn't include it, strange to say the least.
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Jonathan34
Expert Level 1
Galaxy Note
I could be wrong but I believe the telephoto lens is automatically triggered after a manual zoom to 2x and above. So in pro mode you just use manual zoom to get there, if that is the case then it's not a bug because in pro mode you never use quick shortcuts like clicking the 2x mode, you manually adjust zoom to fit your Pro need. Again, I'm not 100% positive on that though, just making a guess based on comparisons I made just now.

If you're in Auto Mode, zooming manually triggers 2x mode when you reach 2x zoom, you can tell because the button for 2x changes to the "Return to original" setting.
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dimonoid
Active Level 3
Galaxy Note
Jonathan34, the problem is that it is NOT triggered automatically. You can use your finger to determine which lenses are used. And, in low lighting the second lens are never triggered.
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