Original topic:

Black screen

(Topic created on: 03-19-2023 09:59 AM)
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Pengkim
Beginner Level 2
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Galaxy Note
Hi guys, my note 20 ultra is suddenly on black screen. I know it's still working now by using google voice message or I can still feel the vibration. It's just that I can't see anything. Any help?
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2 Comments
GG2
Expert Level 3
Galaxy Note
Try pressing and holding both volume down and power button until you see the Samsung Logo.
Helenna
Moderator
Moderator
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Galaxy Note

Hi, have you tried to force restart the device by following the steps by GG2?

Do you remember any physical or liquid damage occured?

Unfortunately, if the issue still persists please get it examined by the Samsung authorized service technician to know the root cause of the issue to get it fixed.

Please visit the given link to know the nearest Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

We hope that your issue will resolve soon.

Thank you.

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