Original topic:

bluetooth loses connection

(Topic created on: 11-26-2019 09:34 AM)
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ollie1212
Active Level 1
Options
Galaxy Note
While listening to  music phone loses connection. 
If you touch the screen it comes back.
Different  devices are being used...
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12 Comments
Options
Galaxy Note

Hey @ollie1212,

 

I've had this happen sometimes with Spotify - something that helps me temporarily is to remove all the background process(all the apps running in the background) to help me with it. my case could be different from you - It definitely could be 1000 things, as @mytech said. And its possible it could definitely be a power optimization issue(thanks @shaggyskunk1)

If you're still stuck after trying all these things out - I recommend you access the "Get help" section in the bottom tab of Samsung Members - you can get direct access to help there. Or just let this thread know and we can keep probing into this issue.

 

Cheers,

Jeremy:)

ollie1212
Active Level 1
Galaxy Note
ty all try those options.
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mytech
Expert Level 3
Galaxy Note
Iknow you use Spotify but if you use mp3s, download larkplayer, it doesn't turn off when the screen does 🤷♂️
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