bluetooth pairing--note 9

[mazdamike]

Hey super new here,if this isn't the place to post, I apologize. But I was wondering I just bought a note 9 and had the phone less than 12 hours. I'm currently trying to pair my bluetooth headphones( pioneer iron men) to my note and it will not find them.when I search. I had no issues with connecting them to my s7 edge. Am I doing something wrong?? I hold them on top of the phone, turn on the headphones and instantly turn on the scan.

Again if this isn't where I should be posting this I'm sorry. Very first post.

[akoexmo]

Its my 2 cents comment , did you try to un pair it to your s7 before trying to pair it with your new note 9

[mazdamike]

no I haven't...my other bluetooth speaker connected with no.issues, and its still paired with my s7

[Samesung]

Sometimes this works: Settings➡️More connections settings ➡️Nearby device scanning. Sometimes even a good ol restart helps too.

[mazdamike]

talking Nout the phone or hard reset the headphones

[Moderator_]

Hey @mazdamike,

Sorry to hear that you're having Bluetooth issues! Have you tried holding the power button on the headphones for more than 7 seconds? Other than that, @Samesung's recommendation to try a hard reset on your phone may work as well.
If that doesn't work, try going to Settings > Backup and restart > Reset network settings to clear your Bluetooth cache (sometimes downloaded apps can interfere with the connection).

Cheers,
Sabrina