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Beginner Level 2
When I am talking to someone on the phone, they tell me they cannot hear  me and I have alot of background sounds. How do I fix this issue? I have a Note 20 phone
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Moderator
Moderator

Hi Jules22, Please check whether you have attached any 3’rd party screen protector. Some of the Samsung-unapproved protector accessories like films, covers, vinyl which attach on the device backside may cover even Camera or Flash, and this causes to block the Air Path inside the device. Due to the blocking of Air Path, the sound is not heard clearly or is broken irregularly, and volume may be also low. Also, make sure that the protective vinyl attached to protect the device during production and distribution is completely removed from the device without blocking the microphone hole.

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Beginner Level 2
thank you Keagan. I will take the cover off and see if it improves
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