Original topic:

Camera failed! Note 20 ultra

(Topic created on: 06-04-2024 07:17 PM)
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gelonote20Ultra
Beginner Level 2
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Galaxy Note
Anyone had any idea how to fix this issue? Just updated to latest update and it came to have problem after this update. Did everything that possible fix but did not fixed the issue. I also do the factory reset but still did not fix it. The last time this happen after update, I read a post somewhere and there is a link to install and that fix the problem, but now I cant find that forum with that installer.

Please anyone wjo does have any idea how to get this fix.
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4 Comments
RedDogRabbit
Expert Level 5
Galaxy Note

This isn't a fix, but it might help to diagnose the problem. 

Open the Samsung Members app & Click on Support & Phone Diagnostics. Run the Diagnostics for the Camera. See if you get any error messages? 

It's possible that it's a hardware issue with the Camera, and there's no software Patch that can fix it.

You might want to visit a Samsung Service Centre to get it checked out by a tech. 

https://www.samsung.com/ca/support/service-center/

 

gelonote20Ultra
Beginner Level 2
Galaxy Note
I've been to Diagnostics run it but no problem or error message for the camera it perform front and rear. I even uninstall any third party apps that has been downloaded recently before the update. Unfortunately I'm in the province of canada that is remote area and no service center is accesible. I just hope that there is patch and update for this issue soon. Or someone can remotely fix this issue for me.
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Helenna
Moderator
Moderator
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Galaxy Note

Hi gelonote20Ultra, we are sorry to hear that your'e facing this issue on your device after the update and appreciate your efforts in performing all the possible ways to solve the Camera issue on your Note 20 Ultra.

Unfortunately, the issue is still there even after performing the factory reset. We recommend you to kindly visit a Samsung authorized service center to have your device inspected in person, to get it fixed.

Please visit the link given above by RedDogRabbit to know the nearest Samsung authorized service center.

Thank you.

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RedDogRabbit
Expert Level 5
Galaxy Note

Spam / Promotion to some sketchy link = REPORTED. 

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