Original topic:

GIF isnt working on the new keyboard with the update Galaxy S10+

(Topic created on: 05-14-2020 12:45 PM)
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Magma299
Beginner Level 2
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Galaxy Note

I have the same issue. I have a Galaxy S10+. I am using the message+ app with the Samsung keyboard. When I hit the GIF button this is the message I get "Can't use GIFs because it's not compatible with the latest version of Samsung Keyboard. "

 

When I switch to google keyboard the GIFs work just fine in Message+.

2 Comments
thebigguy86
Active Level 7
Galaxy Note
look at the galaxy store and see if there's an update for the keyboard
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keagan
Moderator
Moderator
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Galaxy Note
Thanks to Tallman.
Hi Magma299,
Perform a soft reset by holding the power key and volume down together until the phone restarts.
Once the phone restarted, try open WhatsApp to send a gif. Will Samsung keyboard ask you to install a collector for the keyboard?
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