Original topic:

GPS/Google Maps issues

(Topic created on: 01-15-2021 08:39 PM)
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AVICI01
Active Level 3
Options
Galaxy Note
Hi my Google Maps GPS is not working on my Samsung Galaxy Note 20 Ultra. 
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11 Comments
Galaxy Note
Go to the following

Settings → Location

under recent location request, click See All to expand the list.

Do you see Google Maps there?

Screenshot_20210115-214508_Settings_10139.jpg

Cresnabeel
Beginner Level 2
Galaxy Note

Hi, I have the same issue. Any bright ideas!

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Halston
Moderator
Moderator
Options
Galaxy Note

Hi AVICI01,

Welcome to the Samsung Members Community Canada.

There are several reasons why a phone GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

GPS works best where signals can be received. It requires a direct, open view of the sky in order to communicate with satellites.

The following can result in the lost connection of GPS signals:

- Tall buildings are blocking a direct view of the sky, or when there is not a clear view of the sky.

- A storm is causing obstructed views of the satellites.

- There are too many clouds, although this is highly unlikely.

- The GPS settings are not turned on.

- The device's screen has been turned off.

Check permissions for the GPS app

Open Settings on your device, and then swipe to and tap Location.
Tap App permissions to view your apps. Apps that have location enabled constantly will be listed under ALLOWED ALL THE TIME. If your GPS (Google Maps) app is listed under this section, then the location is enabled.
Apps that use your device’s location only when you open them are listed under ALLOWED ONLY WHILE IN USE. Apps that are not allowed to use your location are listed under DENIED.

If your GPS app requires permission, tap it, and then choose to Allow all the time. Now your GPS app will be allowed to use your location whenever it's necessary.

Also, Open Settings >> Location >> Tap Improve accuracy >>Tap the switch next to Google Maps. For the best results, make sure both Wi-Fi scanning and Bluetooth scanning are turned on.

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AVICI01
Active Level 3
Galaxy Note
my location is on but it keeps getting stuck on this page

Screenshot_20210117-154209_Maps_7145.jpg

Halston
Moderator
Moderator
Options
Galaxy Note

Hi AVICI01,

Please try to clear the cache and force stop the Google Maps app and check.
Follow the below steps to clear the cache of the Google Maps App:
Open Settings >> Apps >> Google Maps >> Storage >> Clear cache.
To force stop the app: Open Settings >> Apps >> Google Maps >> Storage >> Force Stop.
If the issue persists, choose the ''Clear data''.
Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed. 

Newter
Beginner Level 3
Galaxy Note

Yes it works. But we paid a huge money. Everytime we cannot do this process and this fault comes frequently. 😪

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djarhei
Beginner Level 2
Galaxy Note
I am experiencing similar problem with my Note 20. I was not having this problem before when I was still using my S9.
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CarolynNL
Beginner Level 2
Galaxy Note
I've also been having this problem frequently. I've reset, cleared cache and data, both for the app and for my phone generally. I've Uninstaller and reinstalled multiple times. Sometimes it works and sometimes it doesn't. One time it won't find the destination. Other times it can find the destination but can't locate where I am to come up with a route. Sometimes it will find the route but then partway there I get a message that GPS was lost. And I can try all these tricks and it may or may not start working again. I've never had this problem with any phone before but suddenly (last week or 2) it has been happening daily. Very frustrated.
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Davidbray89
Beginner Level 2
Galaxy Note

I'm having the same problem where I've tried all of those above, I should of stuck with my note10plus, this note20ultra has been nothing but trouble. Constant issues 

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