Hi, Please try to change the locating method of your device You can set the Location method of your device to High accuracy. This means it will get a more accurate reading on GPS, Wi-Fi, and mobile networks when it estimates your location. From the Home screen, swipe up for the Apps Screen and tap Settings. You can also pull the notification bar down and tap the Settings icon. Navigate to Settings and then tap Location. Tap Locating method and select an option. By default, High accuracy is turned on. On older OS versions, GPS, Wi-Fi, and mobile networks are turned on by default.
Hi Toxicfire, Please could you try to back up and reset your device. To Backup data: From Settings, navigate to and tap Accounts and backup. Tap Back up data under "Samsung Cloud". On the next screen, select the content you want to back up, or simply tap Select all. When you are ready, tap Back up at the bottom of the screen. Tap Done when it is finished syncing. To restore the data: From Settings, navigate to and tap Accounts and backup. Tap Restore data under "Samsung Cloud". On the next screen, select your desired device (at the top of the screen), and then select the content you want to restore. Next, tap Restore at the bottom of the screen. If required, follow the on-screen instructions to download your backup data.
Hi Toxicfire, As you have done all the troubleshooting steps. We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service: For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices. For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.