Original topic:

grey windows

(Topic created on: 03-13-2020 07:56 PM)
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goulegit
Active Level 3
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Galaxy Note
Messages appear state converting group messages etc....(inside a grey window) will not fade out for 2 or three minutes, I did a factory reset, this brought the fade timeout by about a minute or two, but still annoying. 
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mytech
Expert Level 3
Galaxy Note
Got a screenshot?
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keagan
Moderator
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hey @goulegit, Could you please elaborate on the issue you are facing.

As asked by @mytech, please share the screenshot to get more clarity on the issue.

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goulegit
Active Level 3
Galaxy Note
the software notifications stay on too long
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keagan
Moderator
Moderator
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Galaxy Note

Hi goulegit,

Open Messages app >> three dots at the top >> select Settings.

You should then see an option for MMS. Make sure the option to allow downloads is on.

You can also try clearing the cache of the Messages app.

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