Original topic:

Is it a BUG??

(Topic created on: 12-12-2019 04:30 AM)
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DemonX
Active Level 1
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Galaxy Note
Ever since the last update (around 300 MB) that was like 2 weeks ago my phone hasn't been working properly. A week after the update my Notification Panel won't come down with my fingers (when the device is unlocked) but when I tried it with S-Pen it's working.
Then again (when I'm at my lockscreen, where we write password to unlock phone) I can pull down the Notification Panel with both my fingers and S-Pen. Since last 2 days I'm not even able to use the upper part of my phone (red area marked in the photo) which I can explain like: Where most of the search panel of apps are located.Or like right now as I am writing this issue there's a button up there "Post" that button isn't even working eith mu hands but it is eith S-Pen and that exact same area is working on lockscreen. So, I contacted the Live Chat service they asked me to reset setting I did it and it then worked like 15 minutes but after back it went back to not working. I tried it again but got no results. They then asked to me factory reset it which also didn't work. Can you guys please let me know if it is a bug? Or are you guys also facing the same issue? Or is there a way to solve it?



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6 Comments
Galaxy Note
It's not likely to be a "bug" - Especially if the issue didn't start until a week after the OTA.

You said that you Factory Reset - Did you Factory Reset from Settings or from Recovery - If you Factory Reset from Settings & you still have the same problem - Power OFF your device & Press & HOLD - Power + Volume UP - Bixby until you feel the device vibrate - Release ALL Three & Wait a few seconds until you see the Recovery Menu - Use the Volume button to Scroll down to Factory Reset & Select with the Power button?

Did you try Booting into Safe Mode & see if you have the same issue?

If you don't have the same issue in Safe Mode then it's almost certainly an app that you downloaded 🐧
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DemonX
Active Level 1
Galaxy Note
Hey! I first reset it from setting and then I did it from Recovery but nothing worked.... I'll try the safe mode and let you know but what if it still doesn't work? It ain't supposed to be a technical issue(physical one) coz everything's fine at lockscreen.
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DemonX
Active Level 1
Galaxy Note
Nothing's changing in Safe Mode.... it's still the same....
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Galaxy Note
Try the Interactive Diagnostics here on the Samsung Members app - And check to see if your "touch" is recognized on all parts of the screen - There's no reason for the OTA (recent update you received) to cause this to happen - it was only a Security Update.

I'm using Nova Launcher so I'm not sure if there's a Setting in the Samsung Launcher that can change the Swipe Actions - I know that with Nova Launcher I can change the Swipe Actions to display the Notification Panel etc 🐧
carr0498
Active Level 10
Galaxy Note

Open the dial pad,  enter *#0*#, and test the digitzier by tapping "Touch".   Touch every block to change it's colour and complete the test.

 

This will eliminate any hardware issues.

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Galaxy Note
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