Original topic:

Moisture detection issue

(Topic created on: 06-15-2022 11:36 AM)
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petrodude
Active Level 3
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Galaxy Note
My phone port says it has moisture and it's been like this for over a week now and I've tried the hairdryer and other things nothing works very annoying not being able to charge my phone as corded charge is faster and can car charge it...is there a override
6 Comments
Helenna
Moderator
Moderator
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Galaxy Note

Hi petrodude, if your phone is receiving an error that says moisture has been detected but your phone has not been exposed to water, there are a few explanations.

It is possible that there is a software error or bug. A security patch may solve the problem. Try checking your phone for the latest software.

If you live in a humid environment, it is possible that there is moisture buildup inside the charging port. Shake your phone to remove any excess water, and then let it sit for 1 to 2 hours, so the water can naturally evaporate. If the error message does not go away, try very carefully to clean the charging port with a dry Q-tip.

If you need to charge your phone right away, use a wireless charger. Wireless charging is not affected by moisture or foreign materials in the charging port. If your device supports wireless charging, you can try charging it that way. Make sure to thoroughly dry the device before placing it on the wireless charger.

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RedDogRabbit
Expert Level 5
Galaxy Note

Did you try put it a baggy with (uncooked) rice overnight? 

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petrodude
Active Level 3
Galaxy Note
I'll try thanks
RedDogRabbit
Expert Level 5
Galaxy Note

Well it's a better idea than using a Q-TIP, that could leave bits of tip inside the port.

The rest of suggestions were just cut 'n paste.. 

petrodude
Active Level 3
Galaxy Note
The rice thing works...but really having a port that's that sensitive to moisture kinda defeats the whole water resistant lol . Not to happy hear samsung .
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petrodude
Active Level 3
Galaxy Note
Weeeellll moisture issue is back this is very annoying and yea qtip did nothing ..so a little rain falls and humidity hits the phone and it goes to this moisture issue seriously looking at a Google phone now....
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