Original topic:

Network issue with Note10 Plus

(Topic created on: 10-17-2023 03:07 AM)
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Members_TtNFMC8
Beginner Level 2
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Galaxy Note

Hello,

Since last week, I have an issue with my Note10 plus where I get "Emergency Calls Only". The phone works fine with Wifi calling or where the signal strength is good. I have done following trouble shooting steps and issue has not resolved. Can someone advise if you had any similar issue and has any solution that resolved the issue?

- Reset network settings

- Select the network Automatically but fails to register.

- Spoke with Telco, changed new sim card and confirmed no issue on their end.

- Used the same sim card on another phone and works fine on other device.

- Tried working sim from another phone to Note plus, I still have the same issue.

- Updated the phone with latest update

- Run the diagnostics using Samsung Members app 

Thanks

 

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2 Comments
RedDogRabbit
Expert Level 5
Galaxy Note

Normally this is caused by no SIM or no valid Account with a Carrier. 

You said that you ran the Phone Diagnostics, for the SIM and Mobile Network?

If it were my device, there's only two other things that can be done yourself:

  • Boot into Recovery & Wipe Cache (really don't think it'll do anything). 
  • Backup your device with Smart Switch & Factory Reset. 

Last resort is to visit a Samsung Service Centre to get it checked out by a tech. 

Instructions on how to Wipe Cache & Factory Reset:

Wipe Cache 
 
1) Turn off the device.
 
 
2) Press and hold the Volume Up key and the spower button.
 
3) When the Android logo displays, release all keys.
 
4) Press the Volume down key to navigate and select "Wipe cache partition".
 
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
 
6) Press the Power key to restart the device.
 
Factory Reset 
 
⚠️⚠️ BEFORE you Factory Reset, Disable 2-Step Verification ⚠️⚠️
 
If you forget, it's not the end of the world, you can normally use your device's phone number to verify your identity via text. 
 
Repeat the above steps, but instead of Scrolling down to Wipe Cache, Scroll down to Wipe Data Factory Reset
 
After a Factory Reset, your device will be as it was when you first received it. 
 
You will need to start at the Welcome Screen. 
 
⚠️You will need to know your Passwords. 

 

 

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Helenna
Moderator
Moderator
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Galaxy Note

Hi, just to confirm have you tried the steps as suggested by the RedDogRabbit ?

Please let us know if you are still facing the issue after performing the steps.

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