Note 8 - Switching to Koodo and dealing with *bleep* stoopid customer reps...

[YourGranddaddy]

I got my new sim card and all. Porting over my same number on my Note 8 but wi-fi calling decided not to work. I called them as it says this.

They are just spouting nonsense such as I bought it unlocked and they only support the phones they sell and *bleep*. What a load of bs man... They keep saying it's an issue with my phone when Wi-fi calling was working with my previous carrier Freedom mobile.....

I told them it must be since they didn't put my phone number correctly in their systems but pfft. They say that phones not bought from them *might not* be compatible with their services...

Lol man. They should rehire some capable people for their services and fix this BS. Just a random rant from someone who waited nearly 2 hours with this POS service from Koodo.

Edit: it's only working for cellular network and not wifi. It won't let me change address for emergency 911 stuff. It says it's on for cellular network preferred on my Phone app settings.

[YourGranddaddy]

Yup. It's enabled and VoLTE is also on in network settings. Yeah hopefully it'll start working in a few days or so as I just ported my number. But still, those reps are just ignorant.

[ctangabc]

My suggestion is to wait a little longer, your number port may not be fully completed, and not yet in their system yet.

[YourGranddaddy]

Yeah. I'll wait for a few days and give an update.

[ctangabc]

Sounds good 👍

[CHMultimedia]

Yes you must change your CSC to KDO before any IMS feature could work. Tallman didn't need to change the CSC because he didn't have to. His phone wasn't tied to another carrier, and when he put his SIM, the right CSC was installed.

But it's weird that they say the number doesn't match.

[YourGranddaddy]

Lol. Yeah but doing that also resets everything... I'll maybe have to do that later when I have a week off or something.

[YourGranddaddy]

ok so I tried again and it now works. it let me register and change my address. the only issue I have is that I can't change it from cellular network to wifi. thanks everyone for the help and responses

[CHMultimedia]

That's weird it worked without changing the CSC. Are you really sure you're not on KDO?

[YourGranddaddy]

Nah. I was on Freedom mobile before. It's a bit weird but it works fine. Tried it on flight mode with wifi on and it works perfectly. except that if I switch flight mode off, wifi calling doesn't turn on even with wifi on. it only says cellular preferred in the settings phone app. it doesn't let me switch it to wifi preferred. I had it when I was with Freedom before but it just doesn't show the option to switch it.

[Annabanana]

I'm with Koodo on an s10 and cellular preferred is the only option. Wifi calling does turn on for me automatically when the cellular signal is lower (maybe at 3 bars?).