note 9 dropping calls

[Bright79]

Hi I have noticed that when my phone switches from 3g to LTE the call drops. I am will Bell in Canada. Calls also end or drop when I switch from hands free to non handsfree. Anyone heard of this?

I already got a new SIM card and resety phone.

[Shaggyskunk1BLM]

Sounds like a Network issue more than a device issue....

[Moderator_]

Hi @Bright79,

I would contact your carrier about this—I agree with @ShaggyskunkS9P, this sounds like a network issue. Hopefully they'll be able to help!

Cheers,
Sabrina

[Jonathan34]

I'm on Freedom Mobile but I was having this happen as well and was informed that it was due to VoLTE, I believe it's not refined yet and when your network switches the device can drop the calls while switching.

Go to Settings - Connections - Mobile Networks - and turn VoLTE off.

Test that out for the week and see if that helps.