tmaaag
Active Level 3
Options
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-13-2018 07:37 PM in
Galaxy Note
I initially setup this feature when I got my Note 8 and it's always worked up until a couple of weeks ago. It didn't bother me until now since it no longer responds when I drive. I've deleted my voice model and retrained it using the Google app, but still no luck. I did come across "trouble with the microphone, try in a few seconds" error message upon retraining the voice model, which I found strange because I've had no issues with the mic. Bixby still responds flawlessly and I've done the mic diagnostic..
Anyone else come across this issue?
Anyone else come across this issue?
7 Comments
Server
Active Level 6
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2018 12:53 PM in
Galaxy Note
1. check case blocking Mic area
2. update Google to fix "ok google"
worked for me
2. update Google to fix "ok google"
worked for me
tmaaag
Active Level 3
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2018 02:58 PM in
Galaxy Note
Already tried without the case and like I said Bixby works with or without the case. Also no update for Google, but thanks.
Server
Active Level 6
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2018 03:15 PM in
Galaxy Note
If implying a hardware issue, the Mic can be tested in the recorder. if it works then ur issue is the app version or the network quality.
Server
Active Level 6
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2018 03:54 PM in
Galaxy Note
latest Google version is v7.18.48.21
shaggyskunk
Active Level 7
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2018 04:44 PM in
Galaxy Note
You could also uninstall Updates to Google Search - Reboot and Reinstall the Updates to Google Search - See if this kick starts ok Google for you 🐧
RobertZ
Active Level 10
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2018 04:45 PM in
Galaxy Note
I also have to set my language to US English or it will not work.

Moderator
Options
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
01-15-2018 09:34 AM in
Galaxy Note
Hey @tmaaag and @RobertZ! If you are having issues with Google Assistant application, please contact Google Assistant developer for error reports. You can email (apps-help@google.com) them, and they should be able to help you. Thanks!
- Nick
- Nick
