Original topic:

"Ok Google"

(Topic created on: 01-13-2018 07:37 PM)
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tmaaag
Active Level 3
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Galaxy Note
I initially setup this feature when I got my Note 8 and it's always worked up until a couple of weeks ago. It didn't bother me until now since it no longer responds when I drive. I've deleted my voice model and retrained it using the Google app, but still no luck. I did come across "trouble with the microphone, try in a few seconds" error message upon retraining the voice model, which I found strange because I've had no issues with the mic. Bixby still responds flawlessly and I've done the mic diagnostic..

Anyone else come across this issue?
7 Comments
Server
Active Level 6
Galaxy Note
1. check case blocking Mic area
2. update Google to fix "ok google"
worked for me
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tmaaag
Active Level 3
Galaxy Note
Already tried without the case and like I said Bixby works with or without the case. Also no update for Google, but thanks.
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Server
Active Level 6
Galaxy Note
If implying a hardware issue, the Mic can be tested in the recorder. if it works then ur issue is the app version or the network quality.
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Server
Active Level 6
Galaxy Note
latest Google version is v7.18.48.21
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shaggyskunk
Active Level 7
Galaxy Note
You could also uninstall Updates to Google Search - Reboot and Reinstall the Updates to Google Search - See if this kick starts ok Google for you 🐧
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RobertZ
Active Level 10
Galaxy Note
I also have to set my language to US English or it will not work.
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Moderator_
Moderator
Moderator
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Galaxy Note
Hey @tmaaag and @RobertZ! If you are having issues with Google Assistant application, please contact Google Assistant developer for error reports. You can email (apps-help@google.com) them, and they should be able to help you. Thanks!

- Nick
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