Original topic:

Unblock Unknown Number

(Topic created on: 11-11-2020 04:14 PM)
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onafi
Active Level 1
Options
Galaxy Note
Does anyone know how to unblock an unknown phone number from the phone app? I have been unable to find a way to, and have not had any luck with Samsung support. Do I need to go through my carrier?  I have a Note 10+. Thanks! 
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10 Comments
KOTS21
Active Level 10
Galaxy Note
go to your phone press the 3dots on the right to corner then press settings and you should find it there look at blocked numbers then you can unblock them
Galaxy Note
Just adding extra info.

Open Phone app, make sure on keypad tap. Click Settings. The Block numbers is the first option.

20201111_183348.jpg

20201111_183402.jpg

onafi
Active Level 1
Galaxy Note
Yes, that works for numbers that show, but not for unknown numbers. I've already tried clearing out all the blocked numbers showing. Unfortunately, unknown numbers aren't on the list, and I can't unblock them.
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KOTS21
Active Level 10
Galaxy Note
in the same area with block numbers undo this and you'll get unknown callers again

Screenshot_20201111-205308_Call settings_4403.jpg

Halston
Moderator
Moderator
Options
Galaxy Note

Hey onafi,

Please follow the below steps on your phone and check if it works.

Open the phone app >> Tap the three dots in the upper right corner >>Select Settings >>Tap on Block numbers >> Toggle Block unknown callers >> Disable it.

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onafi
Active Level 1
Galaxy Note
I have already tried toggling the block unknown numbers as well, and that hasn't helped either. It's also not set to block unknown numbers. I'm almost wondering if I need to do a factory reset. I tried clearing the cache of the app, and force stopping it, but nothing is working. My phone continues to auto reject this particular number after everything I've tried.
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keagan
Moderator
Moderator
Options
Galaxy Note

Hi onafl, Please try the resolution provided by @lovSam and check if the issue got resolved. If the issue still persists, I suggest you to contact the carrier and let us know their response.

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onafi
Active Level 1
Galaxy Note
I'm with Rogers, but I'll contact them to see if this is something I can do. Thanks!
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Halston
Moderator
Moderator
Options
Galaxy Note

Hi onafi,

Is your problem got resolved? If not, please let us know the status.

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