Original topic:

Washed out icons and colors in general and underpar camera on S24 Ultra

(Topic created on: 01-30-2024 08:59 AM)
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hanselxwb
Beginner Level 2
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Galaxy Note
Anyone else annoyed by the washed out colors on the S24 ultra? Ngl I was super excited to play around with device but these unsaturated icons on the screen is.
The second thing is the camera, coming from pixel 6pro this phone was supposed be solid upgrade when it comes to the camera but it feels like I have been betrayed by all the YouTubers and reviewers about how good the camera is when in reality it's absolute trash. Been reading online that a new software update is on the way, not even sure when it's going to come out so feels like I am holding on to fake promises when I can't even find a legitimate source indicating that.


Anyone else having the same issues?
8 Comments
Helenna
Moderator
Moderator
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Galaxy Note

Hi, Galaxy S24 series model has been adjusted colors and brightness for more accurate and comfortable vision while using.

It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is and intended color adjustment and is not a defect of the product, so you can use it with confidence.

To provide our customers with the best possible experience, we value customer feedback and continually improve our software (UX) as market and consumer interests evolve.

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Mayochup
Active Level 1
Galaxy Note
Thank you, but no one asked for reduction in colors for comfort. The end user alone should be the one deciding how dull/vibrant they want their screen to look. But forcing options on us is way far from being accepted. If we want comfort we already have the comfort shield and the natural mode. But to claim it is for our comfort, well I would like you to know that you got many disappointed customers.

DCI-P3 coverage of 86% is too low and not accepted in 2024.
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Thology2011
Active Level 5
Galaxy Note
Don't ever expect a clear or fulsome answer from these Moderators. Always scripted and never a direct answer to a query, concern or questions 🙄 🤔. Just my opinion !! Actually, I take back "just my opinon", it's factual!
hanselxwb
Beginner Level 2
Galaxy Note
Helena thank you for the reply but if you check reddit forums you will find a lot of other users not happy at all how it is making every possible picture looking washed out and the accurate comfortable vision experience has turned out to be a frustrating experience for your users.
Would you be able to answer why the camera quality feels like a drastic downgrade when shot in low light? The details are completely gone and phone has been doing this processing every time I click a shot at 50MP and 200 MP making it non usable at this point.
Are there any security patches or update we need to be aware of before deciding to send this device back?
GG2
Expert Level 3
Galaxy Note
Camera absolute trash is quite an exaggeration but you're entitled to your opinion, i think it's pretty good. As for the colors, apparently there's a fix coming as vivid mode doesn't seem to work properly and it's stuck on natural mode. I prefer a more natural look than an over saturated look so im quite happy with the screen but yes we should have the option to choose between different modes. Hopefully for everyone the fix will be soon.
iFlYSoLo
Expert Level 5
Galaxy Note
OK I must be blind because I am digging whatever the colors are..and I don't see an issue anywhere. Are these faulty units or what's really going on?
Galaxy Note
Check out your chatbot. Activate your
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SELF-MADE
Active Level 2
Galaxy Note
I see nodiff between s23 ultra on left and 24 ultra on right! Then again I enabled developers Options and then went to contrast and then put it on (High ) enjoy my screen is as vivid as any other samsung if not better IMG_20240204_143555_1000000473_1707080092.jpg
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