Original topic:

Whatsapp Folder not available to Sync via Samsung Gallery OneDrive Sync

(Topic created on: 12-23-2021 07:15 AM)
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ziom
Active Level 5
Options
Galaxy Note

Suddenly after some update either to onedrive or gallery or android, whatsapp albums do not appear in the albums available to sync with onedrive.

 

Further testing shows that any folder with pictures inside the Android folder no longer appears as albums available to sync.

 

This is extremely frustrating because google photos can still sync whatsapp albums. I still prefer gallery sync bc on my pc the albums appear as folders vs Google photos that just backups all device albums as one directory

Whatsapp has a significant userbase, and the fact that sync is not available for these albums/folders/directories is just the constant frustration with samsung and microsoft. Just tiny reasons that add up (including the 1gb file size limit) over time for me to drop Samsung altogether and move to Apple. Like just work.


This is heavely documented by other users in this thread


https://eu.community.samsung.com/t5/galaxy-s20-series/samsung-gallery-sync-to-onedrive/td-p/4277233/...


If anyone else is having this issue its criticsl that it be escalated to Samsung.

Open Samsung Members>Get help>chat with Samsung

Quote case # 33758322

 

The more examples they get the better.

17 Comments
Samsung_6wCp36l
Beginner Level 2
Galaxy Note

Yes it happen to me also.. Why oh why Samsung 

Sadickson
Active Level 3
Galaxy Note
Have you tried uninstalling and reinstalling the WhatsApp again?
0 Likes
ishan1606
Beginner Level 2
Galaxy Note

I think this is not because of any issue in Samsung Gallery. I do remember that there was a separate WhatsApp folder in the My Files section. Now that folder is not there. It is moved inside Android > media > com.whatsapp. I think Samsung Gallery Albums to sync does not scan the Android folder, that's why whatsapp folder is not coming up. But I do see all the whatsapp files in the Samsung Gallery though. Samsung must fix this to provide custom folder path to sync to One Drive

D3n00777
Beginner Level 4
Galaxy Note

Still not fixed. Also problems with gallery pictures and video dates Samsung gallery and onedrive old pictures are labeled as today...

0 Likes
k4kaz
Beginner Level 2
Galaxy Note

I agree this is a real pain!!have over 1000 photos just sittign there...

FabioRomagnolo
Beginner Level 3
Galaxy Note

Any updates? I have the same problem here.

0 Likes
Barbfp92
Beginner Level 2
Galaxy Note

I have the same problem ! I thought it was the phone I purchased. I just bought my phone two days ago. Has Samsung fixed this? I have like 3000 photos and videos from whatsapp that I can't sync with onedrive. I am still on time to change my phone to an IPhone 

0 Likes
Limited5
Beginner Level 3
Galaxy Note

Same issue here, please allow synching the media/com.whatsapp folder. I don't think WhatsApp will change back their default directory or allow moving it, so it's up to Samsung...

0 Likes
Mambokiss
Beginner Level 2
Galaxy Note

Same issue for me since I reset my phone. The albums whatsapp photo and videod appears in samsung gallery but not able to sync to cloud solution Onedrive or G drive, not able to copy on another SD storage or pc. Clearly a big problem if whatsapp account lost or terminate without notice not able to retrieve your family files photos on the crypted memory of the phone folders

Hope will be fix very soon if not will change to another communicatoon service with many people, discuss between samsung android and whatsapp is hard necessary for this topic

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