Original topic:

Windows 10 - Error code: 0x88982F52 when applying tags to image taken from Samsung Note 10+ phone

(Topic created on: 06-08-2020 10:37 AM)
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corporatei
Active Level 3
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Galaxy Note

When taking photo using Samsung Note 10+ then transferring onto the computer, then from the computer trying to apply tags in the properties, I received this error message:

 

Error code: 0x88982F52:  There is too much metadata to be written to the bitmap.

 

0x88982F52 Error Message.JPG

 

Samsung tag error screenshot.JPG

 

Some images gives this error message when writing tags, and others seems okay.

 

Samsung Tags writing problem 2.jpg

 

The problem appears to be more apparent on images that are taken outdoors.   Less of this problem when taken indoors.  Also tagging videos, whether is taken outside or inside, have no problems.   The GPS location is turned on at all times.

 

All Computers have this same problem.

 

https://doc.samsungmobile.com/SM-N975W/XAC/doc.html

 

This problem happened after the update on Jan 15 2020 or Feb 25 2020.

 

Build Number : N975WVLS2BTA1
Android version : Q(Android 10)
Release Date : 2020-02-25
Security patch level : 2020-02-01
· The security of your device has been improved.

Build Number : N975WVLS2BSLA
Android version : Q(Android 10)
Release Date : 2020-01-15
Security patch level : 2020-01-01
· The security of your device has been improved.
 
Both PC and phone device have been hard reset already, and still the problem persists.

 

Had struggled very hard to communicate to Samsung Support, seems like they have no clue what I am talking about and there is no upper level support to reach out to.

 

50 Comments
Paha_L
Beginner Level 2
Galaxy Note

i have the same rate photo save error for photo more then 6 mb on win 7

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