5G telus Montréal S20+

[Vinsang]

Hi,

I'm not able to see 5G connection in my mobile network, telus tell me that I covered by 5G in my neighborhood so I shoud be able to see 5G connections. 

Any other telus users here. Or someone who can help me with that ?

Thanks,

[Tallman]

Hi    Samsung_tbh3o4U, I don't use Telus and I have no 5G phone. But what I've found from internet is...if you have 5G network, you should have a choice to choose 5G/LTE/WCDMA/GSM (Auto Connect). Maybe it is not covered in your area even thou Telus said it is covered.

Tried go to another location that is 100% sure has 5G covered. If 5G shows up, that means your neighborhood area has no 5G cover. If 5G not show when you are on a 5G area, then you better check with Telus.

[keagan]

Thanks Tallman.

Hi Samsung_tbh3o4U, Please follow the suggestions provided by Tallman and contact the carrier. Please don't forget to leave a message with the information they provide you.

[Vinsang]

hi,

thanks for the answer. I already have an open ticket with telus's technical service. I will walk downtown to see if 5g shows up.

[ctangabc]

try checking for system updates

[Vinsang]

up to date.

[CHMultimedia]

To me it looks like it's disabled by CSC. So just wait for the next update to enable it. Location won't change the availability of the 5G mode.

Here's the coverage map though: https://www.telus.com/fr/mobility/network

[Vinsang]

In the telus's map, my neighborhood is shown as covered and the technical support has confirmed with my post code.

[CHMultimedia · Accepted solution]

So it's exactly as I said. Disabled by CSC. You'll get it via the next update probably. Though it wouldn't hurt to ask them if you need a new SIM for 5G of yours isn't up to date or something.

Still, don't worry much about it. It's still 5G NSA, so it's little more than glorified LTE-A with slightly higher network capacity.

[Techhead]

What does your CSC say? It should be TLS. If it's not, you can change it via a dialer code.

As for 5G. It's only Sub-6, so it's not exactly fast. I did some speed tests with my Ultra on Rogers 5G, and the speeds were SLOWER than LTE-A speeds.