Original topic:

Always face this problem with snapchat

(Topic created on: 08-20-2024 08:43 PM)
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Pargat
Active Level 3
Options
Galaxy S
Yo, so whenever I open Snapchat, it always freezes and the animations are all messed up. It's like the app is stuck or something. Can you help me fix this, Samsung? I'm using the S24 Ultra, by the way.

Oh, and I blurred out the people in the screenshot for privacy reasons. But you can still see the problem at the top.

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4 Comments
Pargat
Active Level 3
Galaxy S
Screenshot. This issue 1724211979228.jpg
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi Pargat,

Sorry to hear this issue from you. Have you tried to perform Clear cache and Clear data for the Snapchat app and check for the issue? 

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Pargat
Active Level 3
Galaxy S
I already do that and uninstall it too, but it didn't fix it.
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Alexlikespie
Beginner Level 2
Galaxy S
You can try clearing your cache or uninstalling the app but don't delete your data because you might lose your account unless you remember the password. Try uninstalling but before you uninstall check the box that says to keep your data so that when you reinstall everything stays. I had an issue with my snap as well and this fixed it.
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