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01-25-2025 11:29 AM in
Galaxy S
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01-27-2025 11:22 AM in
Galaxy SHi RellyG,
Thanks for sharing the detailed issue. It seems like you've gone through extensive troubleshooting already.
If you're not receiving notifications, follow these steps:
Check App Notification Settings: Go to Settings > Apps > Facebook. Select Notifications and ensure all categories are turned on.
Ensure Background Activity is Enabled: Go to Settings > Apps > Facebook. Select Battery > Ensure it's set to Unrestricted or Optimized.
Device Settings for Notifications: Open Settings > Notifications. Ensure notifications for Facebook are enabled. Check Do Not Disturb mode to ensure it's not blocking app notifications.
Facebook App Settings: Open the Facebook app. Go to the Menu (three lines in the top right) > Settings & Privacy > Settings > Notifications. Check that all notification types are enabled.
Reinstall the App: Completely uninstall Facebook and reinstall the latest version from the Google Play Store. Avoid using APKs unless it's absolutely necessary.
The inability to scroll through multiple images might be related to how the app is handling media on your device. Try the following:
Clear Messenger Cache: Go to Settings > Apps > Messenger. Select Storage > Clear Cache.
Update or Reinstall the App: Ensure you’re running the latest version of Messenger. If reinstalling doesn’t work, test Messenger Lite, a simpler version of the app.
Test Media Behavior: Open the images in Gallery after downloading them. If scrolling works fine in the gallery, it confirms the issue is app-specific.
Since you've tried most device-specific solutions, it’s worth reporting these bugs directly to Facebook: Open the Facebook app > Menu > Help & Support > Report a Problem. Provide as much detail as possible about the issues, including screenshots if applicable.
Thank you.
