any one having trouble with samsung messanges on a fitbit charge 3 since update

[Kowie]

Google messages will work emails and calls but not sasungs text app

[vape]

do you have your Fitbit set up to send text notifications

[Kowie]

yes

[Kowie]

yes 5 preset

[Kowie]

I could send a quick message before update

[Tallman]

Hi Kowie, what update you have done? Android10 update? Fitbit app update? Or Fibit Charge3 firmware update?

[Kowie]

android 10 and fitbit app

[Tallman]

I see, try the following:

1. Goto Settings→ Apps→ Fitbit→ Storage

click clear data and clear cache
* clear data and cache only delete temp data and app settings, it won't delete your actual data.

Reboot your phone and test SMS message to see if problem exist. If yes, go for method #2

2. Wipe Cache Partition method
- Shut down your phone
- wait for 10 sec
- Press power and vol down at the same time and hold... until you get into Recovery mode
- use Vol up and down key to select wipe cache partition, press power button for Ok.

- choose Reboot

Once rebooted, try text message on Fitbit and see if this resolve your problem.

[Kowie]

no and it will not let me go into cache partition. just keeps rebooting even when I hold both buttons at same time for a few minutes. I had an a 7 and could do it on that phone. wonder if android 10 has a different why about it

[Kowie]

I held three buttons at once and it worked ,but Samsung's text app still will not come up on fitbit . every texting app works but not Samsung's