Original topic:

Anyone having entire text chains suddenly disappear? s24 after UI 7.0

(Topic created on: 06-12-2025 12:11 PM)
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unsung70
Active Level 4
Options
Galaxy S
Hello I was just wondering if anyone else has had a text exchange with one individual that has been ongoing for a while suddenly disappear with no means to recover it?

This is happened to me recently. An entire series of conversations I had with an individual including sending the videos and voice recordings back and forth are now permanently gone. I've checked the trash bin knowing it probably wouldn't be there because I've noticed that if you delete text manually it's generally unrecoverable. Indeed, there was nothing in my trash bin.

Is there a workaround for this?
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11 REPLIES 11
Helenna
Moderator
Moderator
Options
Galaxy S

Hi unsung70,

Sorry to hear about the missing text conversation — we understand how frustrating that can be.

Please note that text messages are ultimately managed by your mobile carrier, not Samsung directly. However, if you're using the default Samsung Messages app, we recommend checking the following:

Samsung Cloud or Smart Switch – if message backup was enabled, recovery might be possible.

Check if your carrier provides cloud message syncing or history through their own app or website.

Switching Apps – If you use Google Messages or another app, ensure backups are enabled in that ecosystem.

Thank you.

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unsung70
Active Level 4
Galaxy S
A big thank you to everyone who replied. I will double check and see if I can find it through these methods. You guys are great thanks again!