Original topic:

Bixby crashing

(Topic created on: 07-29-2024 08:57 AM)
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PeterPierre
Active Level 1
Options
Galaxy S
As soon as I hold the side button on my 3 day old s24 ultra, bixby pops up at the bottom screen and then immediately turns off. It worked before i updated the software so.....
I've already done the data and cache clearing in the settings>app>bixby voice. The apps only shows bixby voice and bixby vision. Not sure what else to do so bixby works again. Coming from iphone, im used to using voice for setting timers, reminders, calling and texting people. Would like to avoid reinstalling everything if possible as I already have my apps setup. Ideas? 
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21 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Go to Settings > Advanced Features > Side Button & check the Settings for the Side Button.. sounds like they might have been changed? 

PeterPierre
Active Level 1
Galaxy S
No, it's still set to "wake bixby"
RobertZ
Active Level 10
Galaxy S
Try booting into recovery mode and clear the cache partition.
PeterPierre
Active Level 1
Galaxy S
I just did and rebooted. Bixby is still crashing as before.
Helenna
Moderator
Moderator
Options
Galaxy S

Hi PeterPierre,

As you have already tried clear cache for the Bixby but that doesn't work, please try booting into recovery as said by RobertZ and see if it helps.

 Hold the Power button and Volume Down to open the power options where choose the Power off > When the screen goes dark press the Volume Up and Power keys together > Let go of all held buttons when you see the Recovery mode on the screen > Then you should select Wipe cache partition. Use Volume Up to navigate and the Power button to accept it > Choose Yes and press the Power key to confirm that operation > After that select Reboot system now with the Power key.

Thank you.

PeterPierre
Active Level 1
Galaxy S
I just did these steps and bixby is still crashing 😞
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RedDogRabbit
Expert Level 5
Galaxy S

You could try Booting into Recovery & Wiping Cache, see if that fixes the issue for you. 

You could also try Going to Settings > Apps Search for "Bixby" & Select each of them, and scroll down to Storage & Clear Both Cache Data for the app. It's longer than just Wiping Cache from Recovery, but it might also work.

 

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PeterPierre
Active Level 1
Galaxy S
Already did these two. Doesn't fix it.
PeterPierre
Active Level 1
Galaxy S
Are there any other solutions to this issue? Coming from an iPhone, where I often used Siri for setting timers, reminders, etc., it's something I've become accustomed to and now I don't have it.