Original topic:

Brightness problem on the S24 Ultra

(Topic created on: 08-18-2024 11:15 PM)
135 Views
CHiCHiDC
Beginner Level 2
Options
Galaxy S
Hello,

When you look at the S24 Ultra showed in stores next to the Google Pixel Pro 8 or iPhone Pro 15, its screen seems much more dim at maximum brightness (and with the extra brightness option enabled). This is strange given that Samsung claims 2600 nits, much higher than the Pixel or iPhone.

After some research, I noticed that many people were complaining about this back in February/March, and that Samsung had acknowledged the problem and announced that it would be fixed in a software update. The problem seemed to exist mainly with the manual brightness mode and less in auto.

I couldn't find any information after these dates. Do you know if the fix has happened and if the Samsung S24 Ultra finally offers true peak brightness?

Thanks for your help


0 Likes
1 Comment
Helenna
Moderator
Moderator
Options
Galaxy S

Hi CHiCHiDC,

We certainly understand your disappointment on this, we request you to generate an error report by following below steps:

Tap and hold on Samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

Thank you.

0 Likes