caller id and spam protection keeps turning itself off

[lolo]

as per title it keeps turning itself off, after turning it it on it would turn itself off within the next 30 minutes and I don't know why

I factory restored the phone, it worked for a day and it started doing it again

this feature was working fine when I had the s7 and I'm using all the same apps as before now on my s8

my best guess is an enabled permission is turning off this feature but what?

[Jonathan34]

I noticed that as well actually. Worked flawlessly back when I had the Note 7 but just realized now that my last few scam calls have had the feature active. I'll do some digging unless someone else knows the issue.

[Cprice]

Mine has been on since day one and had never turned off, I've had my S8+ for almost 2 months now.

[Moderator_]

Hey @lolo, if you've already tried a factory reset with no results, then I would suggest taking your device into your local Samsung Service Center (http://www.samsung.com/ca/support) so we can take a look.

-Nick