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08-03-2025 06:48 AM in
Galaxy S- Mark as New
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08-04-2025 07:07 AM in
Galaxy SHi zav12w,
Sorry to hear you're having camera issues after the system update that’s definitely frustrating, especially since a factory reset didn’t help.
A few others have reported similar issues recently. Please try the following steps before heading to a service center:
Clear Camera App Cache & Data: Settings > Apps > Camera > Storage > Clear Cache & Clear Data.
Boot into Safe Mode: Hold the Power button, tap and hold Power off, then tap Safe Mode. Test the Camera app.
Wipe Cache Partition: Power off your phone > Hold Volume Up + Power > Use volume keys to select Wipe cache partition > Reboot system.
If the issue persists, please submit an Error Report via the Samsung Members app. If no solution works, we recommend visiting a Samsung Authorized Service Center:
https://www.samsung.com/ca/support/service-center/
Let us know if you need help with any of the steps!