Can't choose network perfered or wifi calling option gone

[Pisidan]

When selecting Wi-Fi calling it used to have a line where you could put network referred. That line is gone now.I'm just wonderingWhen selecting Wi-Fi calling it used to have a line where you could put network referred. That line is gone now.I'm just wondering what happened to it and how to get it back? So i can turn off Network preferred. Using Samsung ultra s24

[RedDogRabbit]

Did you try a simple Reboot?

Here's some things to try:

Remove & Reinsert the SIM. 

Toggle WiFi Calling Off & On. 

You could also try Resetting the Network Settings, Clearing BOTH Cache & Data for the Dialer > Reboot.

[Pisidan]

Ty, I've tried all those and all same thing not sure why it changed

[RedDogRabbit]

Did you Contact your Carrier? 

I have the option on both my S23 Ultra & S25 Ultra. 

I don't think that this will fix it, but you could try Booting into Recovery & Wiping Cache.. maybe it will? 

[Pisidan]

Yeah I'm going to see my carrier cause I've done all that and it still doesn't show.. not sure why it use to than just disappeared

[Pisidan]

Contacted my carrier, and they can't fix it.They said it's a samsung issue by the looks of it

[Helenna]

Hi Pisidan,

We appreciate you for trying the possible troubleshooting steps. If your carrier has confirmed that the option is missing on their end, it could be due to a UI change in One UI 6.1.1. Let’s try a few troubleshooting steps:

Check for Software Updates: Go to Settings > Software update > Download and install to ensure you're on the latest version.

Reset Network Settings: Navigate to Settings > General management > Reset > Reset network settings (this won’t delete personal data, only network configurations).

Try Safe Mode: Restart your device in Safe Mode (press & hold power, then tap & hold “Power off” until "Safe mode" appears). Check if the option is available there.

Submit a Samsung Members Error Report: Open the Samsung Members app > Tap Support > Error reports and provide details about the missing option.

Thank you.