Original topic:

Canadian S20 5g e-sim enable

(Topic created on: 05-03-2020 02:53 PM)
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lupinaro
Active Level 1
Options
Galaxy S

Hi

 

I bought a new Unlocked S20 5G on Friday from Best Buy and returned it yesterday. I was under the impression that the e-sim in the phone was enabled. It was not.

 

Is there any confirmation or date that this will happen with a software upgrade or not? I am about to buy another iPhone but love the feel of the Samsung. My friend also returned his as there is no confirmation and everything is very unclear....

 

I need the e-sim for my business line.

 

Regards

Michél

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Odysseas
Active Level 4
Galaxy S
let's see when they are going to fix it
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SolarLSWL
Beginner Level 4
Galaxy S

One month passed and nothing changes

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Anonymous
Not applicable
Galaxy S

I would advise you not to get your hopes up. It is not going to happen. My next phone will be Apple.

 

Randy

Navawong
Beginner Level 2
Galaxy S

I got all my hopes up and made the updgrade this morning right at 12AM to Android 11 One UI 3 from Telus.  No sign of eSIM same as before under Connections settings.  

I can't wait until next phone, I will sell this and buy an Apple ASAP. 

Anonymous
Not applicable
Galaxy S
@Navawong

the hope was given by the moderator Keagan back on October 28th with his post about a qualcomm patch for esim that going to be releases by Samsung. I thought yes finally it's happening. But here we are still waiting

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Navawong
Beginner Level 2
Galaxy S

yes, that's what I read and trusted him/her since is a moderator and google the release date for Android 11 and found out release date Dec 15th and upgrade right away and let me down again.  Since we are in lockdown I still have time to sell this junk until I start travel again.

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keagan
Moderator
Moderator
Options
Galaxy S

Hi Samsung Members, 

We are sorry for the inconvenience caused to you. Please keep in mind that at this time, we have no information about scheduled updates to your Galaxy devices. Samsung is dedicated to ensuring that you have a great experience with your Galaxy device. As a result, we have forwarded your concerns regarding the eSIM to the concerned team.

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Members_NhHUYTz
Beginner Level 2
Galaxy S

Very disappointed the Android 11 update still didn't bring esim support. It's 2021 right now, S21 is on the way......good job Samsung

Samsung_eGkvqWC
Beginner Level 2
Galaxy S

I spoke with Samsung Canada today, the canadian model s21 will not be available with dual sim... They probably disabled eSIM for the Canadian variant again !

 

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Jakub1
Beginner Level 2
Galaxy S

Recently moved to Canada from Europe and was a bit shocked that local S20 only doesn't support dual physical SIM, but not even eSIM, while EU models have both features.

Please forward this concern to management and make eSIM available in Canada on all models!

Thank you for making customers happy.