This is my 7th day of 'awaiting dispatch' for my phone i ordered on 2/1 during the launch event. I'm tired of being told my order is with the warehouse and it will be shipped. Every day I'm being told it will take 2 days to ship -- for the past 7 days.
What does Awaiting Dispatch even mean? This is getting concerning already. Plenty of people who ordered green phones well after me have already received them. I just don't understand what their version of 'first come first served' actually means.
Support is polite but honestly is just a bunch of script readers. They won't give me any feedback or updates on this and refuse to help.
I don't believe I'm being unreasonable given when I ordered and the expectations they are setting.
Don't expect anything from samsung canada support. Awaiting dispatch means it is ready for shipment but sometimes samsung tracker is not accurate. it will say awaiting dispatch even if phone is out for delivery. we usually get device in-between 3 to 10 days after status changes to awaiting dispatch but not guaranteed.
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